The HEAR: a richer record of student achievement

Professor Sir Robert BurgessBy Professor Sir Robert Burgess, Vice-Chancellor of the University of Leicester.

From this academic year, students starting at Leicester — and many other universities around the country — will get something extra when they graduate.

As well as their degree classification, they will receive an electronic record that details everything they have learned and achieved while at university. Provided in a standardised format, and including details of which modules students have taken and how they have performed academically, as well as successes and positions of responsibility outside the classroom, the Higher Education Achievement Report, or HEAR, will give a clear view of how individuals have developed overall during their university studies.

Over the past four years, I have Chaired the Steering Group responsible for developing the HEAR. We began trailling it with groups of graduates from 18 universities, but, as word spread, more institutions joined the trial. Now, with endorsement from higher education’s representative bodies – Universities UK and Guild HE — more than half the university sector is actively involved in putting the HEAR in place for their students.

But we want it to be the whole sector. Why? Because, at a time when students are just starting to pay higher fees, the HEAR is a clear example of how universities can give them greater value. It gives them a running record of how they are doing, and where their strengths and weaknesses lie, helping guide discussions with personal tutors and allowing them to chart their progress. It also supports lifelong learning because it records the ongoing process of learning rather than just focussing on a single outcome.

For employers, it offers a clear, easily accessible and verified account of what students have achieved during their university careers, indicating whether, say, they are better at teamwork or individual problem-solving, and therefore makes it easier to compare job applicants and decide where they might best fit in an organisation.

The HEAR is also symbol of what UK HE does best – student-centred and quality- focussed education — and should further boost its reputation in a competitive international market.

It does require better communication and information-sharing between different university departments — from IT services to careers, lecturers to student unions — but this is an advantage as well as a challenge. It means improving student record systems and administration, and gets different parts of the institution talking.

Extensive trialling since 2008 means we have ironed out many issues involved in implementing the HEAR– should we include everything, including low marks and resits regardless of extenuating circumstances? (Yes) Can we make it technologically secure? (Yes) Will the costs be prohibitive? (No) – and we are now confident that it is flexible and robust enough to be introduced in every higher education institution in the UK.

We have long needed a new way of measuring and recording student achievement. While the honours degree is a robust qualification with an international reputation, the classification system alone is no longer fit for purpose in the 21st century. It simply cannot give students, employers and institutions the range and depth of information they need to make the right decisions for their futures. The HEAR, I believe, can.

By Professor Sir Robert Burgess, Vice-Chancellor of the University of Leicester.


  1. Wassila Howes
    Posted 16/10/2012 at 12:00 | Permalink

    “The HEAR is also symbol of what UK HE does best – student-centred and quality- focussed education — and should further boost its reputation in a competitive international market.”

    It looks like a sound and fair system of benchmarking, giving a true account of the student’s long term HE progress and academic achievements. It gives credibility and reflect accredited credentials on an international basis accessed worldwide. Provided these are kept well protected and filed safely & securely, they can only benefit the person as a student and long life learner of the 21st century.

    Students as people are all of different aptitude and capabilities, for those brilliant and outperforming, it will be a great record to be proud of and show off for future jobs and expected promotions. As for those with less outstanding gifted abilities,it will be a great opportunity for them to show what they are capable of really, should the records show some failures and low grades, but then followed by gradual successes in achievements and a personality willing to learn, improve and better themselves, showing a gradual progression and advancement in knowledge, skills and performance. These would be all the needed and essential traits for future employers and ambitious entrepreneurs. This is where HEAR as an advanced HE record keeping should then be able to show a trend of great accomplishments of a ‘different kind’. A kind which in most occasions, constitute more the norm then the exception.

    Any system of Benchmarking which will reward, motivate and propel students to outperform themselves is a good system which will eventually take students beyond any level they think they are capable of achieving, to levels they only dream of breaking: Breaking one’s own records! This way no one is ever pulled back or hampered by anyone else,from the education system or the society, and least of all by oneself.

    If not, then one has only oneself to blame.


  2. Chris Williams
    Posted 13/10/2012 at 08:02 | Permalink

    This initiative emphasises the hubris of academic institutions. I have a clear memory of being threaten by my headmaster that my bad behaviour would end up on my school report as if I did not know, even at 12, that no one, not even my parents, would ever see my school report. My academic qualifications had some value for my first job but were just a tick in the box thereafter. The employer was only interested in what I had done in my last job or possibly the job before. I could have made up my qualifications for all they cared. I once eliminated them to test this theory and it did not even raise a comment.

    So what if this record says that the student works better on his own and then in the summer after graduation, he goes to South America and discovers he has a natural ability to lead Amerindians and becomes their cricket captain or their Che Guevara. Do you think there won’t be a programme to hack it out there in about 5 minutes.



Post a Comment

Your email is never shared. Required fields are marked *